Payment and processing time
I accept payments via PayPal and all items will be dispatched within three working days of payment being made (with the exception of custom orders which may take a little longer, in which case this will be discussed with you). All items will be gift wrapped and securely posted using Royal Mail First Class post.
Returns and Exchanges
All items can be returned within 14 days as long as they are in their original condition, with the exception of earrings which are not covered by this policy for hygiene reasons. Buyers are responsible for return shipping costs.
I’m always happy to tweak and change things like colour and size, so please just ask!
When you place an order from me, I will receive your name, delivery address, email address and phone number. I will only use these details to process and deliver your order, or deal with any queries which are related to that order. All payments are made through PayPal, and I have no access to your credit card details.
If you send me a message using my ‘Contact’ page I will receive your name and email address. I will only use these details to respond to your enquiry.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties (for marketing purposes or any other purpose other than the circumstances listed below), or add you to any mailing list.
The circumstances in which I may share your data are:
- to comply with legal or tax obligations
- with delivery companies to fulfil your order
I will only retain your details for as long as is necessary in order to process the transaction, and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years, after which time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.